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APEX/IFSA Awards: Honoring the Pioneers of Passenger Experience


The aviation industry gathered for a remarkable evening at the APEX IFSA Global EXPO in Long Beach, California, to honor the airlines and suppliers who have significantly elevated passenger experiences over the past year.

The esteemed APEX/IFSA Awards Ceremony, organized by the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA), was a grand celebration of innovation and commitment in the aviation sector.

APEX/IFSA CEO, Dr. Joe Leader, in his opening address, praised the audacious visionaries who have reshaped the future of air travel and the passenger journey. He emphasized the colossal investments channeled into revolutionary technologies and groundbreaking sustainable practices by these titans and trailblazers of the airline industry, despite facing unprecedented challenges.

Prestigious Recognitions

H.E. Akbar Al Baker, the CEO of Qatar Airways Group, was presented with the APEX CEO Lifetime Achievement Award by Dr. Joe Leader, acknowledging his relentless pursuit of excellence and visionary leadership that has set a gold standard for the entire industry.

Top Honors

The 2024 APEX World Class Airlines award recognized airlines excelling in guest experience, with Emirates, Japan Airlines, KLM Royal Dutch Airlines, Qatar Airways, SAUDIA, Singapore Airlines, Turkish Airlines, and Xiamen Airlines securing top honors.

Passenger’s Choice

APEX Five Star and Four Star Airline Awards, based solely on passenger feedback, celebrated airlines that consistently provide exceptional experiences. Over one million verified passengers voted using TripIt, making these awards the industry’s most coveted honor.

Best in Airline Awards

APEX Best In Airline Awards recognized airlines excelling in specific passenger experience categories, with EVA Air winning for Best Cabin Service, Singapore Airlines for Best Entertainment, Qatar Airways for Best Food and Beverage, Cathay Pacific for Best Seat Comfort, and Delta Air Lines for Best Wi-Fi.

Innovation Awards

The 2024 APEX/IFSA Awards acknowledged innovative achievements, with Delta Air Lines winning the Innovation Award for Best Inflight Connectivity and Best Cabin, FlightPath3D winning for Best Inflight Entertainment, SriLankan Airlines for Best Inflight Food or Beverage, and Emirates for Best Onboard Amenity.


The APEX/IFSA Awards Ceremony was not just a celebration but also a reflection of the relentless drive, dedication, and innovative spirit within the aviation industry. It highlighted the commitment of airlines and suppliers to enhance passenger experiences and set new standards in air travel.

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