Booking a flight across multiple services often means juggling different confirmation codes, ticket numbers and add-ons. The Lufthansa Group is now simplifying the experience through a new partnership with travel technology company Amadeus, introducing a single “Order ID” that links every part of a journey under a single reference number.
The Order ID will gradually roll out across several Lufthansa Group airlines and eventually replace traditional booking and ticket numbers. It connects flights, seat reservations, baggage and extra services such as upgrades or lounge access into one digital record, giving passengers a clearer overview of their trip and faster ways to manage changes.
A single ID for flights, seats and extras
The new system consolidates what were previously separate booking processes into one unified order. Travelers can view all purchased services in one place and see clearly what is included in their fare and which additional options remain available.
Standardization also makes it easier for passengers to adjust plans, especially during schedule changes or flight disruptions. With fewer steps involved, customers can rebook more quickly, add services or receive alternative travel options and important updates with minimal effort.
“The Lufthansa Group is the pioneer in modern airline retailing. We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers,” said Tamur Goudarzi Pour, Executive Vice President Strategy at the Lufthansa Group.
Rolling out across Lufthansa Group airlines
The Order ID is being introduced gradually across multiple airlines in the Lufthansa Group rather than appearing everywhere at once. The rollout allows systems and customer-facing tools to adapt while travelers become familiar with the new way of managing their bookings.
The technology complements existing digital services such as Travel ID, which continues to store personal customer profiles and preferences. Together, the tools aim to reduce friction in the booking process and make trip management more transparent from purchase through to arrival.
