31 airports across Asia-Pacific and the Middle East have been honored with the Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards. These awards are a testament to their excellence in airport customer experience, based on the globally recognized ASQ benchmarking program.
The ASQ Programme, a collaboration with Amadeus, is renowned for its meticulous and scientifically-backed methodology. It uniquely employs live surveys to gauge passenger satisfaction, setting it apart from other aviation industry programs.
Significant recognition went to 11 Indonesian airports, with Sultan Hasanuddin International Airport and Yogyakarta International Airport each securing awards in five out of six categories. Additionally, Oman’s Salalah Airport and airports from China and India were notable for their achievements.
Mr. Stefano Baronci, Director General, ACI Asia-Pacific & Middle East, said, “From the East to the West, airports in Indonesia, Malaysia, Singapore, Republic of Korea, China, India, Oman, UAE and Jordan have excelled to provide a best-in-class service to their customers. Although the Asia-Pacific region has been the hardest hit by the pandemic, airports in the region have invested significantly in technology, human resources, and infrastructure to ensure that passengers continue to have a memorable and seamless experience.”
In addition, five airports from Asia-Pacific and the Middle East have been recognised with the ACI World Director General’s Roll of Excellence. This honour is conferred on airports that have won multiple Awards over a five-year period in the last 10 years as part of the ASQ programme.
The ACI ASQ programme is the world’s leading airport customer experience measurement and benchmarking programme. The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, such as ease of navigation, check-in procedures, shopping and dining offerings. This comprehensive approach offers a holistic view of the passengers journey at each airport, establishing global benchmarks for the industry.
ACI Airport Service Quality Awards 2023
| Indonesia | |
|---|---|
| Yogyakarta International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific • Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Sultan Hasanuddin International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific • Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Adi Soemarmo International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific • Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Sultan Aji Muhammad Sulaiman Sepinggan International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific • Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific |
| Sultan Aji Muhammad Sulaiman Sepinggan International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific • Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific |
| Sultan Mahmud Badaruddin II Airport | • Best Airport of 2 to 5 Million Passengers in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific |
| Supadio Airport | • Best Airport of 2 to 5 Million Passengers in Asia-Pacific • Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| I Gusti Ngurah Rai Airport | • Best Airport of 15 to 25 Million Passengers in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Depati Amir Airport | • Best Airport under 2 Million Passengers in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Pattimura International Airport | • Best Airport under 2 Million Passengers in Asia-Pacific |
| Juanda International Airport | • Best Airport of 15 to 25 Million Passengers in Asia-Pacific |
| China | |
|---|---|
| Guangzhou Baiyun International Airport | • Best Airport over 40 Million Passengers in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Beijing Daxing International Airport | • Best Airport of 25 to 40 Million Passengers in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Shijiazhuang Zhengding International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| Changchun Longjia International Airport | • Best Airport of 5 to 15 Million Passengers in Asia-Pacific |
| Shenzhen Bao’an International Airport | • Best Airport over 40 Million Passengers in Asia-Pacific |
| Zhangjiakou Ningyuan Airport | • Best Airport under 2 Million Passengers in Asia-Pacific |
| India | |
|---|---|
| Kempegowda International Airport | • Best Airport at Arrivals Globally |
| TRV (Kerala) International Airport Limited | • Best Airport at Arrivals Globally |
| Chhatrapati Shivaji Maharaj International Airport | • Best Airport over 40 Million Passengers in Asia-Pacific |
| Indira Gandhi International Airport | • Best Airport over 40 Million Passengers in Asia-Pacific |
| Rajiv Gandhi International Airport | • Best Airport of 15 to 25 Million Passengers in Asia-Pacific |
| Chandigarh Airport | • Best Airport of 2 to 5 Million Passengers in Asia-Pacific |
| Oman | |
|---|---|
| Muscat International Airport | • Best Airport of 15 to 25 Million Passengers in the Middle East |
| Salalah Airport | • Best Airport under 2 Million Passengers in the Middle East • Airport with the Most Dedicated Staff in the Middle East • Easiest Airport Journey in the Middle East • Most Enjoyable Airport in the Middle East • Cleanest Airport in the Middle East |
| Republic of Korea | |
|---|---|
| Incheon International Airport | • Best Airport over 40 Million Passengers in Asia-Pacific • Most Enjoyable Airport in Asia-Pacific |
| Gimpo International Airport | • Best Airport of 25 to 40 Million Passengers in Asia-Pacific |
| Malaysia | |
|---|---|
| Langkawi International Airport | • Best Airport of 2 to 5 Million Passengers in Asia-Pacific |
| Singapore | |
|---|---|
| Singapore Changi Airport (photo shows) | • Best Airport over 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific • Easiest Airport Journey in Asia-Pacific • Cleanest Airport in Asia-Pacific |
| United Arab Emirates | |
|---|---|
| Zayed International Airport – Terminal A | • Best Airport at Arrivals Globally |
| Jordan | |
|---|---|
| Queen Alia International Airport | • Best Airport of 5 to 15 Million Passengers in the Middle East |
