Singapore Changi Airport has unveiled FlightSaver Assurance, a new value-added feature on the Changi App that gives travellers instant benefits when their scheduled departure time from Singapore is delayed by three hours or more.
Changi App is the first airport app globally to offer both real-time overseas airport information and an opt-in flight-delay assurance programme. It redefines how airports can enhance passenger journeys with support and care beyond the terminal experience.
Designed to give travellers tangible benefits for the inconvenience when their flights are delayed, this assurance is offered as part of Changi App’s upgraded ‘Save Flight’ suite.
The improved app includes features such as live flight tracking, real-time updates and expanded destination airport information, providing smarter tools for passengers to plan, track, and manage their journeys with greater ease.
Enjoy instant Changi e-Vouchers when departure times are extended
Travellers who opt-in for FlightSaver Assurance at least 12 hours before their scheduled departure will enjoy S$10 Changi e-vouchers if their scheduled time of departure from Singapore is extended by three hours or more. This is credited instantly to their app account and stays valid for 30 days.
E-vouchers can be used immediately at participating outlets in the transit areas of Changi Airport. This benefit, which can be enjoyed once per calendar month, is part of a trial programme running till 30 September 2026. The programme will be progressively refined with the goal of becoming a long-term offering for travellers.
Smarter, real-time travel assistance
With the Changi App’s upgraded ‘Save Flight’ suite, travellers can now have real-time access to both Singapore and overseas airport information, including gate and baggage belt assignments, as well as local weather information at their destinations for better trip planning and smoother arrivals.
Real-time flight tracking from takeoff to landing is also available, not just for the traveler, but loved ones keen to follow a flight’s progress. With push notifications enabled, important alerts such as flight status changes, gate updates and baggage information are delivered instantly to their mobile devices.
Seamless access to travel essentials
Additionally, travellers can also purchase travel insurance with exclusive discounts offered by ChangiAssure, making it easier to prepare for their journey and manage the unexpected. Besides travel insurance, more travel services and products will also be added progressively, to provide travellers with more value and one-stop convenience.
One of Asia’s most connected international aviation hubs, Changi Airport links Singapore directly to some 170 cities globally, with close to 100 airlines operating more than 7,200 flights weekly. Jewel Changi Airport, a multi-dimensional lifestyle destination, opened in April 2019, bringing Changi Airport’s shopping and dining offering to over 700 F&B and retail outlets.
